New Sub Domain no longer available and chat box no longer on our website?



  • Cherie

    PS - Have emailed but not had any response.

    [Edited by Zendesk Community Team]

  • Sarah Darmawan
    Zendesk Product Manager

    Hello Cherie,

    Looking at your correspondence with our Advocacy team, they have confirmed that the upgrade has failed for your account and we will need to reschedule it for you. For now, you can continue using Chat via

    We will retain the subdomain name you have chosen before and we will provide your upgrade date/time again via the banner notice on your Chat dashboard.

    - Sarah D.


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