Remove "Thank you" emails from Metrics


  • Noly Maron Unson
    Zendesk Customer Care

    Hi Thomas,

    Though it is possible to count the number of replies, it is not possible to report on the contents of the replies. Explore doesn't capture the content of the ticket comments like "thanks" or "thank you" thus making it impossible to exclude it from the comment count. 

    Thank you.


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