I suggest displaying private articles with security icons in GUIDE to encourage registrations.

Posted Aug 07, 2023

I use Zendesk daily, and I'm particularly fond of its GUIDE plan. I've chosen it as my homepage due to its intuitive, elegant, and functional design. In addition, the wide range of tools that Zendesk offers is impressively robust. I still remember the days when the most recommended service was less than $29 a month. Even though it has now increased to $99 with an upfront annual subscription, I continue to believe that what Zendesk provides far exceeds anything I could develop on my own.

I would like to suggest an improvement. It would be greatly beneficial if, in the public view of GUIDE, those articles that are private and marked with a security icon could be displayed, especially if they have catchy titles that would surely grab the attention of visitors. I'm convinced that many would feel encouraged to register and log in upon seeing that these contents are available once they've authenticated. Seeing a screen full of options is undoubtedly more appealing than just seeing a few articles highlighting the benefits of registration.

Public article #1 🅿️
Public article #2 🅿️
Great title for users who have logged in 👮🏻‍♀️
Magnificent title for users who have logged in 👮🏻‍♀️
The best title for users who have logged in 👮🏻‍♀️

In the age of AI, everyone highlights 'Do you want early access?'. Living beings' curiosity is truly remarkable. Give a mouse a piece of cheese, and next, it'll ask for a glass of milk.

I suggest displaying good titles of private articles with security icons in public view of GUIDE should encourage registrations and logins. Thank you for considering my suggestion!

2 comments

Date

AAHHOO®

Aug 07, 2023

And to add...In an era where phones quickly refresh pages and the posts you care about are gone in an instant, Zendesk can be very helpful by allowing users to save the URL of those fleeting posts in comments or articles, and archive them immediately in "my activities". It is ideal for those whose creativity stems from certain ideas. I think Zendesk still doesn't highlight its potential enough, and with minor tweaks, its GUIDE product could be the go-to for medical professionals, engineers, and lawyers who need constant access to scientific articles. While there are useful platforms for organizing those links, they're missing all the big guns that come with Zendesk plans.