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How can deactivate a request-form?
Posted Aug 08, 2023
We have two reasons why we want to deactivate the request form on the
/hc/en-us/requests/new)
page.
1. We dont want user to submit queries via this channel.
2. Some spam-bot is bombing us via the request-form.
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6 comments
Peter Hochstrasser
Hi Support Department
You need to customize the Guide Theme for that. It's documented pretty well here:
https://support.zendesk.com/hc/en-us/articles/4408821255834-About-the-standard-theme-and-custom-themes-in-your-help-center
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Support Department
Thank you for your response. I believe you're referring to the second 'custom theme' section in the linked article. Meaning, I would need to edit the standard theme, e.g. by removing the request-form page? Keeping the request-form page, but 'hiding/commenting-out' the request form {{request_form}} doesn't change the situation. The spam-bot can still send requests via the web-form.
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Peter Hochstrasser
Yes, that's how you'd need to do it. The spambot cannot use what's not there.
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Support Department
Shouldn't commenting-out {{request_form}} already do the job?
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Peter Hochstrasser
That depends on the bot's "intelligence": If it caches previously accessed URLs, then having the form available at the old location will make it available to the bot.
If it just crawls your page, then commenting out that section will be good enough.
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Support Department
Ok..so this is an 'intelligent' bot. In this case, is deleting the web-request page 'new_request_page.hbs' be the solution? Or do I have other options?
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