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Feature Request: Organize Conditions and Conditional fields alphabetically



Posted Aug 08, 2023

After conditional fields on a form are created/applied, and you visit the Conditions page to review/audit/update, both the field with the applied conditions and the fields that will show under the condition are not set in any logical order from what I can tell. Definitely not alphabetical, and not in the order in which they are added or where they appear on the form (tested and confirmed).

I would like the order of the fields to be in alphabetical order, which would make it easier to review and compare. This is especially helpful when the same set of fields appear under multiple choices/conditions, or when duplicating a condition between Sandbox and Production.


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3 comments

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Shawna James

Community Product Feedback Specialist

Hi Daniel,

Thank you so much for your submitting your feedback! We appreciate your insights on how to improve our product. This feedback has been noted and logged.

To other users: if you agree with this feedback and would like to see something similar, please share your thoughts in the comments. 

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Mark Leci

Zendesk Luminary

While I think this would be a nice to have, it would probably be better for Zendesk to spend time revamping the entire structure of how triggers and automations work. It's very much outdated and any sort of flow based system (Workato, Zapier, Salesforce) is many many times better. Building automations in Zendesk is very tedious, opaque and risk-prone, and changing how fields are ordered is only going to fix a small amount of that problem. 

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The automation page is still outdated. To make at least some improvements, you could set up an alphabetical sorting of conditions.


We have a lot of fields, so we have a lot of options for conditions in automations. Since they are not sorted in any logical order, it can take a lot of time to find the right option.


Therefore, it would be great if Zendesk added an alphabetical sorting of conditions. This would already significantly improve the user experience.

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