Recent searches


No recent searches

Composer Editor APIs -- Adding draft messages via API



Posted Aug 09, 2023

Hello,

Wondering if there is an API allowing to add/update message drafts in the Message Composer editor?  The Comments API posts a text as a public reply or private (internal note). However, before posting, the goal is to add/insert text into the editor for review by the agent.

Is there such an API, or ZAF client may support it?


0

4

4 comments

HI, I am also looking for a similar solution. Have you found a way to do so?

0


image avatar

Tipene Hughes

Zendesk Developer Advocacy

Hey there,

There aren't currently API endpoints available to add or update message drafts. That said, our team have noted this feedback and will be looking in to adding API functionality in future as we explore improvements to draft mode.

https://support.zendesk.com/hc/en-us/community/posts/5706421005978/comments/5961239554970

Thanks!

Tipene

0


Hello, 

any news on this topic?

Thanks!

0


image avatar

Greg Katechis

Zendesk Developer Advocacy

Hi Tony! No news that I'm aware of, so I would recommend posting your question in the thread that Tipene shared, since that is one that the product team follows!

0


Please sign in to leave a comment.

Didn't find what you're looking for?

New post