Recent searches
No recent searches
Unity SDK
Posted Aug 10, 2023
Hello,
I've just taken out a Team subscription for one person (Support + Live chat and messaging).
I work for a mobile games company and we've integrated your support via the Unity SDK that you offer.
I've been testing for several days but I can't :
- Integrate the bot into the conversions directly on the mobile application (note that we used the Unity SDK and not the Web Widget).
- Put an automatic message with the player's name saying "hello + name + how can I help you".
- Get the player's name from Zendesk (for my agents) instead of having the default setting "Mobile App User".
I can't do any of these tasks. I have the impression that the Unity SDK is very useful because we can customise it with our game UI but we cannot modify anything concerning the classic Zendesk functionalities?
Sincerely
0
1 comment
Official
Gofran Shakair
Hello Dolla, Thank you for your post, seems you tried using the Classic SDK which dose not have support for the bot.
I would advise you to switch to our newest SDK which has support for the tasks you mentioned. you can sign up for EAP here and I will get you set up quickly when you do.
0
Official
Gofran Shakair
Hello Dolla, Thank you for your post, seems you tried using the Classic SDK which dose not have support for the bot.
I would advise you to switch to our newest SDK which has support for the tasks you mentioned. you can sign up for EAP here and I will get you set up quickly when you do.
0
Sign in to leave a comment.