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Answer Bot pulling articles from wrong Help Centre
Answered
Posted Aug 11, 2023
I have Brand A and Brand B
I've created an answer bot for Brand B but when I try to link an article only articles from Band A help center appear
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1 comment
Hiedi Kysther
Hi Cristiano,
When you create your Messaging bot, please make sure you select the correct brand in your settings:
In your case, if you are only seeing articles from Brand A, I suspect the brand selected for your bot is Brand A instead of Brand B.
Hope this helps!
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