Recent searches

No recent searches

Contextual help in Messaging widget

image avatar

Marco Gallardo

Posted Aug 16, 2023

Currently, only the web widget classic can offer contextual help, but we cannot switch to the new messaging widget if it does not suggest articles based on page where it's accessed from.

1

2

2 comments

Date

    Official

    image avatar

    Shiyu Zhu

    Zendesk Product Manager

    Hi Marco, 

    Thanks for the feedback. We have plans in Q1, 2024 to introduce page URLs as metadata inside Zendesk Bots for you to create more contextual experiences. We will be sure to update this thread once the feature is available. 

    Thanks 
    Shiyu

    0

    image avatar

    Sonalin Pereira

    +1 vote for this. We are sticking to the classic web widget for the same reason. It would be useful to inject context within Messaging to allow for this functionality.

    0

    Please sign in to leave a comment.

    Didn't find what you're looking for?

    New post