Recent searches

No recent searches

Triggers not working

image avatar

Clarice Matt

Posted Aug 18, 2023

I have several sets of keywork triggers to add ticket tags. However, recently, when >1 keyword exists in the message context one or more triggers do not work and so not every ticket tag is being added. This only happens when >1 keyword is present, and I have confirmed that the triggers work individually. What could the problem be?

0

1

1 comment

Date
    image avatar

    Eric Stylo

    User Group LeaderZendesk LuminaryCommunity Moderator

    Hey Matt,

    Tough to say without seeing the trigger configurations, do you mind grabbing some screenshots?

    0

    Please sign in to leave a comment.

    Didn't find what you're looking for?

    New post