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Zendesk Chat RPA and AI

Answered


Posted Aug 28, 2023

Hello, are there any 3rd party apps for Zendesk Chat that use Artificial Intelligence and RPA logic at the same time?
 

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4 comments

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Noly Maron Unson

Zendesk Customer Care

Hi Engin,

I did a search in the Zendesk Marketplace and saw 3 third-party apps that may fit your needs.

AutomationEdge

Picky Assist

AI Customer Service

Just a disclaimer that these apps are only a result of a search I made and are not something Zendesk recommends. You must coordinate with the app developer to learn more about their products and offerings. 

Hope this helps.

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Thanks Noly.

I checked what you sent, it supports support.

But I want to use zendesk for chat.

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Noly Maron Unson

Zendesk Customer Care

Hi Engin,

Unfortunately, I do not see any app that supports RPA and AI for chat in the Marketplace. I am not saying it does not exist but at the very least it is not listed in the Zendesk Marketplace. 

Thank you.

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Hey Engin

Why don't you try Kommunicate? They provide  Zendesk Chat that uses Artificial Intelligence and RPA logic at the same time

Here is their link

Kommunicate.io 

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