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Translator for tickets -- open to Apps as well

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Deke Marquardt

Posted Aug 31, 2023

Hi! It seems so easy yet has been so hard to just find a ticket language translator both for reading and sending tickets. I know it exists with Chat but is there still nothing built-in Zendesk to handle regular emails? I have explored apps but it seems pretty ridiculous to spend $99 a month on a language translator in this day and age with Transfluent, especially with Google translate doing it for free. Anyone who knows of a good free or limited cost one that could be integrated in Zendesk through the Marketplace if there is still nothing Zendesk offers yet?

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    Anne Ronalter

    Zendesk Customer Care

    Hello Deke,

    Zendesk currently offers Translating conversations in the Zendesk Agent Workspace.

    With the native translation feature in Agent Workspace, agents can choose to translate incoming messages (coming from the end user) and outgoing messages (going to the end user) in the following channels:
    • Live chat
    • Social channels
    • Sunshine Conversations channel
    • Zendesk messaging 
       
    Limitations to this feature include:
    • There is a 5,000-character limit per message for translation. Any message over 5,000 characters will not be translated.
    • SunCo Shorthands are not supported for translations.
    • Translations for third-party widgets are not supported. 
     
    The native translation feature in Agent Workspace also supports the translation of incoming comments sent via other channels, such as web forms, web services, messaging Web Widget, Web Widget (Classic), and closed tickets, but it doesn't support any outbound emails sent to end users.

    You might find a suitable App in our Marketplace.

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