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Be the best Admin you can be with these Customer Success resources
Posted Sep 01, 2023
Attention New Zendesk Admins
Whether your Zendesk instance is brand new or has been the engine behind your customer experience for several years, as a Zendesk Admin it is important to fully understand the power at your fingertips. Continue reading for detailed information on:
- How to set up your instance to deliver an optimal customer experience
- How to navigate your way to expert help
- Simple ways to uplevel your and your team's knowledge & skill set
- Opportunities to connect directly with our team of Customer Success experts and with other Zendesk customers
Customer Success on Demand
Customer Success on Demand is a video series created by our Customer Success team to share best practices across a wide range of strategic topics in an interactive, human, and bite-sized way.
These videos provide a quick look inside both Zendesk the product and the company. You'll get acquainted with key features that will drive your success and also know where to go when you get stuck.
Customer Success Live
Chat with our Success team and fellow Zendesk customers in this collaborative setting. A weekly opportunity to learn best practices & tips to strengthen your teams and achieve your goals.
Take advantage of the upcoming Customer Success Live event. A 45-minute deep dive into the "7 steps to successful implementation". This session is also beneficial for new users entering an established instance who are aiming to understand their landscape and hit the ground running.
Uplevel your knowledge with Zendesk Training
A strong foundation is crucial to your success. We recommend focusing on the following:
- Complete this training
- You're a champion and we know it! Now make it official by getting Zendesk Certified
- Need a little more assistance getting started? Check out this Digital Launch Package
If you found this information helpful, be sure to follow this topic to be notified of new posts curated by your very own Customer Success team.
-- Zendesk Customer Success
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