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Feature Request: Short & Easy number for Community Posts (used as Ideas Portal)

Completed


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Josef Prandstetter

Zendesk Luminary

Posted Sep 04, 2023

Feature Request Summary: 

We are a software company and we use Zendesk Gather as an Ideas Portal so that customers and partners can submit feature requests and change requests to product management.
In regular meetings the product owners talk to customers and partners and both sides have expressed the wish to have a short number/ID per feature request as a reference - similar to tickets.

Description/Use Cases: 

Community posts currently only have a very long and technical ID.
This technical ID is not suitable as a reference in the communication between us and the customers, because hardly anyone can remember a fourteen-digit number like "13186641115922" or type it in error-free only after hearing it.
Both our product owners and the contact persons have expressed the clear wish to have a short and simple number as a reference for each product idea (= post in Zendesk Gather).

Business impact of limitation or missing feature:

The daily work between our customers and partners and our product management suffers from efficiency and acceptance.
The product management would like to switch to a dedicated solution like Aha! or UserVoice.


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2 comments

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Shawna James

Community Product Feedback Specialist

Hi Josef, thank you for your feedback. This has been logged for our PM team to review. We appreciate you taking the time to share your thoughts with us. For others interested in this request please upvote the post or add your comments with other use cases here. Thanks again!

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Tetiana Gron

Zendesk Product Manager

Hi Josef, thank you for taking the time to provide us with this feedback. I apologize for the delay on our end in providing you with a response to your feature request.

We have this feature in the EAP. You can sign up here and read more in the documentation

We appreciate your feedback and thank you for being a valuable Zendesk Community member.

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