Recent searches

No recent searches

How to send a reply to a conversation in zendesk support ticket via API?

image avatar

Batinas Andrei

Posted Sep 11, 2023

Hei. I want to post a comment/reply to an ongoing conversation via API. 
I have the following put request:

url: https://my-domain.zendesk.com/api/v2/tickets/282

{
   "ticket": {
       "comment": {
           "type": "Comment",
           "body": "testing",
           "public": true,
           "author_id": 6582636163229,
        }
    }
}

The comment is posted to the conversation, but it is not displayed for the end user.
Am I doing something wrong?

1

1

1 comment

Date
    image avatar

    MingWang

    hello Andrei,

    I have also encountered the same problem. Have you solved it

    0

    Please sign in to leave a comment.

    Didn't find what you're looking for?

    New post