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Hide custom ticket fields in forms from a support app
Posted Sep 12, 2023
Hello!
I am building a client-side support app with ZafClient and React. When installing the app, I create 2 custom ticket fields by specifying app requirements using the requirements.json file.
I would like these fields to be hidden for agents. I only use them to store some internal data, they should not appear in forms. Is there a way to achieve this?
Thank you!
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2 comments
Denis Menard
Hello, I think Veronica needs something like Time Tracking Apps do. Do you know how this app hide the fields (as it is a Zendesk one)?
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Denis Menard
thanks, will try!
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