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IMAP protocol - Alternative Option Needed

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Ingersoll-Rand Industrial US-Inc

Posted Sep 12, 2023

Feature Request Summary: 
Zendesk needs to have an alternative option for connecting emails, IMAP protocol. 

Description/Use Cases:  Our IMAP protocol is currently disabled in our organization due  to security reasons. Therefore, we lost visibility in Sell to incoming email communications from leads and clients. 

Business impact of limitation or missing feature:
This is critical for our business as we need our communication shown via Sell.

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    Shawna James

    Community Product Feedback Specialist

    Hi there, thank you for your feedback. This has been logged for our PM team to review. For others interested in this feedback, please share your thoughts via the comments with your use cases or with an upvote. Thank you again for providing your input to us!

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