Tracking agent logged in time

Answered

2 Comments

  • Official comment
    Sean Chuang
    Zendesk Product Manager

    Hello,

    Thank you for your comment, per Shawna's comment above, if your question is about historical agent reporting, that thread is the right place to get the latest info. It is a high-priority item for the Omnichannel team and I know we are close to getting that widely avail to everyone. 

    Thanks for your patience. 

    Sean

  • Shawna James
    Community Product Feedback Specialist
    Hi Tanya, thank you so much for your reply. I believe this thread is already discussing your product feedback https://support.zendesk.com/hc/en-us/community/posts/4409216943258. Can you tell me if your feedback is different? Thank you!
    0

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