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Ability to Export Zendesk Build

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Vanessa Wood

Posted Sep 18, 2023

Feature Request Summary: 

The Zendesk Application should have the ability to be able to easily export your Zendesk Setup for quicker review. 

Being able to export Triggers, Automations, Groups etc. 

Description/Use Cases: 

When you are a large organisation using Zendesk with over 300+ triggers it becomes difficult to review to see 1: is the workflow still working and 2: is there anything we can deactivate that is not being used. 

Being able to export your Zendesk Setup would help with such reviews and save a lot of time. 

Business impact of limitation or missing feature:

This is an important feature for our business to be able to fully review our usages of Zendesk. 

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2 comments

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    Amie Brennan

    Hey Vanessa, 

    Great feature request. In the meantime if you are looking for something along these lines I highly recommend looking at utilising Salto.io. It does exactly what you're looking to achieve here with Zendesk and other platforms. 

    Salto.io. If you're interested let me know and I can get a demo setup for you with the team over at Salto.

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    Shawna James

    Community Product Feedback Specialist

    Hey Vanessa, thank you for providing your product feedback and thank you Amie for your suggestion. It has been logged for our PM's to review. For others interested in the functionality, please upvote or add your comments for support with use cases. Thank you again!

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