Changes - Field Names is not working for me



  • Amie Brennan

    Hey Raymond

    Could you copy and paste the metric from your screenshot here so we can help you troubleshoot it a little more quickly? I'll be happy to take a squizz in my own account for you and help get it working. :)

  • Raymond

    Hi Amie,

    Thanks for reaching out. However, there is no metric -- I am unable to create it. Do you want me to post the formula that I am trying to use to create the metric?

  • Elaine
    Zendesk Customer Care
    Hi Raymond,

    I'm curious if you're using the Updates History dataset because these metrics are exclusively available in the Updates History dataset. Additionally, you might consider changing "Changes - Field Names" to "Changes - Field Name" since that is the name of the default metric.



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