iOS - Attachments UI is hidden underneath the keyboard in the Submit Ticket
Posted Sep 19, 2023
Zendesk Support SDK for iOS
Tapping the paperclip icon requests photo and camera permissions but then just continues to display the keyboard. The UI for this is hidden underneath and is visible when switching between apps.
Due to this issue, it is not possible to include an attachment.
Is this a known bug? Is there something we can edit to fix this?
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3 comments
Justin Michaud
Hello Greg,
It appears that support merged my support ticket with this community post. I have already submitted a ticket and was asking for an update there. If more information is needed I can provided it.
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Greg Katechis
Hi Justin! If you're testing this in Xcode, it's very likely that this is related to a known issue that we have for wired keyboards. If the issue is still present when installed on a phone, take a look at our guide for getting help with our SDKs and share that information in here!
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Justin Michaud
Kind Regards,
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