Recent searches

No recent searches

Adding tags in update tickets API

image avatar

Otto Lindqvist

Posted Sep 21, 2023

Hi!

I found in https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#update-ticket that for handling tags I need to use additional_tags. However it does not seem to work when I'm just updating a single ticket but only when bulk updating tickets. How do I add a tag to single ticket via API? If I use tags, it will replace already existing tags which is not the result I want. If I use additional_tags in my PUT request {{testUrl}}/api/v2/tickets/883 it does nothing.

 

Br.

Otto

 

 

0

0

0 comments

Date

    Please sign in to leave a comment.

    Didn't find what you're looking for?

    New post