Bot Flowbuilder - Simple functions

Tim Leder

Posted Sep 26, 2023

Feature Request Summary:

Add the ability to use simple functions like to get the current time, format text, initialize variables and so on.

Description/Use Cases:

Allows for more usability/variety and does not require third party tools to be used instead.

Business impact of limitation or missing feature:

For an API call after the customer provided some data I needed the current time and time before 365 days. To complish this I needed to create a Microsoft Power Automate flow which could be queried with an API to get the current time there since there is possibility to get the current time in the format I needed from Zendesk since also responses can not be formatted.

Other necessary information or resources:

2 comments

Date

Shawna James

Community Product Feedback Specialist

Sep 28, 2023

Hi Tim, thank you for providing us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature, please show you support with the upvote function or by sharing your use case in the comments. Thank you again!

Lisa Tam

Zendesk Product Manager

Oct 29, 2023

Hi Tim Leder

Thanks for sharing your feedback. I would love to dig in and understand more about the specific types of functions you will require and the use cases they are required for. This will help us better understand the problems you're looking to solve with this.

Thanks
Lisa

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