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Ability to see name of unpublished article in explore
Posted Oct 02, 2023
We should be able to see the name of unpublished articles in explore, rather than there being a blank space/name for unpublished articles. This is a basic reporting request that should be available. We have one off issues that need to be published for a set amount of time and it's imperative to see how many views the article received even after it's unpublished rather than having to guess which article the unnamed data is referring to.
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2 comments
Shawna James
For future reference, I want to point you in the direction of our product feedback template which has been designed by community members and PM's to help users provide as detailed feedback as possible so that our teams can understand and highlight the most important aspects of your product feature request. You do not need to edit your feedback now as it will still be review by our team, but I did want to make sure you were aware for your next post!
For others who may be interested in this feature request, please show your support by upvoting the post or adding your specific use case in the comments. Thank you again for taking the time to provide us with your feedback!
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Rebecca Che
Hello, The article will take quite some time to write and be reviewed by other stakeholders until final publishing. However, As part of the new KB Workflow we're working on, we need to be able to monitor if engineers are fulfilling their responsibility to write the specified number of articles. Ideally, we want to establish a monthly goal and have an easy-to-reference chart where we can quickly review the progress of each stage for each engineer toward that goal. This will help us hold ourselves accountable for ramping up articles in Guide in a manageable way. In this manner, now the Guide in Explore metrics are only for the published articles. If we can define the metrics stages like the article "In Progress," "Under Review," and "Published." This helps in tracking the status of each article and will be a huge benefit for us.
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