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No tickets in this view

Answered


Posted Oct 05, 2023

I would like to report on Ticket offers, but some tickets display this message: No tickets in this view. Help. I would like to know the reason for this message and how I can access the content of this message.


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4 comments

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Brett Bowser

Zendesk Community Manager

Hey Nathalia, 

Can you select the drop-down option next to  Tickets requested (0) and see if there's any tickets that the user is CC'd on?  I'm thinking that is why it's showing 1 ticket under the users profile which is expected behavior. 

Let me know!

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Getting the same error message but with me, it has number 2 on the requested ticket but nothing

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Gabriel Manlapig

Zendesk Customer Care

Hi there,

We noticed that you have submitted a separate conversation, and our team is already handling this inquiry. We would suggest continuing this on the ticket to further check the issue, and you should receive a notification moving forward once our team responds to the ticket conversation that you have submitted.
 
Thank you!
 

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Hi Gabriel Manlapig,

Good day

Appreciate the update it has been more than 3 days now and our end users' customers are getting frustrated is there a way to have this one expedited or even looked at?  

 

 

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