Omnichannel Routing - Differenciate Incoming calls from Completed calls

Answered

1 Comments

  • Official comment
    Sean Chuang
    Zendesk Product Manager

    Hello,

    Thank you for your email. This is a piece of work that we intend to address so it's on the backlog. We are working with our colleagues on the routing side to figure out prioritization. Thank you for your patience.

    Sean

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