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separate chat flow or chat question based on URL
Answered
Posted Oct 17, 2023
I need help on following case:
We want to setup different kind of chat window / chat flow based on page from which chat is started
Case 1: Sell page
We want to ask first whether you are type A or type B and than if type A reply with some article and if type B refer to Agent
Case 2:type A in session
We already know it is type A so we want to send further decision questions and if not resolved then refer to agent for chat
Case 3: type B in session page
Here we already know that it is type B so we want to directly start chat
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Dane
The best option you have is to use Messaging and Bot builder. This way, you can utilize Answers for multiple brands to create specific flows for your widget.
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