Placeholder for article link used to solve a ticket via Answer Bot


  • Saxon Clay

    This would be a useful placeholder to email customers with the article they used in general, a confirmation for the user to reference back to etc

  • Shawna James
    Community Product Feedback Specialist
    Hey Kyle, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please continue add you support by upvoting this post and/or adding your use case to the the comments below. Thank you again!
  • Kyle Pinkley
    Zendesk Luminary

    Thanks for the update Shawna James. Looking forward to hopefully seeing this live one day soon! 


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