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Category Icons not showing
Posted Oct 25, 2023
Hello, I would like to check, after inserting the icons, when Help Centre is activated, it is not showing still.
Am I missing a step?
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6
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Posted Oct 25, 2023
Hello, I would like to check, after inserting the icons, when Help Centre is activated, it is not showing still.
Am I missing a step?
0
6 comments
Pulkit Pandey
Hi Al Hafiz
If you could kindly share the URL of your help center where you are implementing this or provide more information about the error that is appearing on your site, I would be more than happy to provide you with a better solution.
Thank You
Pulkit
Team Diziana
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Al Hafiz
Hi Pulkit,
These are the current URLs that are missing the category icons:
https://youmy.zendesk.com/hc/en-my
https://youmy.zendesk.com/hc/ms-my
It is supposed to reflect like this: https://support.you.co/hc/en-us
For your kind assistance.
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Pulkit Pandey
Hi Al Hafiz
Take a look at this tip: https://support.zendesk.com/hc/en-us/community/posts/4409515196698?page=2#community_comment_5718317447194
Let me know if this solves your issue.
Thanks
Team Diziana
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Al Hafiz
Hi Pulkit,
Thanks for this.
So I'm unsure how to do so - https://youmy.zendesk.com/theming/editor/8eed4880-0f1b-4b10-9831-6c54603fffd8/assets/360000015831.png
I don't think there's anything missing from the URL.
Hope you can assist.
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Pulkit Pandey
Hi Al Hafiz
You have to update your homepage.hbs code and add some external script to achieve this.
Thank You
Pulkit
Team Diziana
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Al Hafiz
Hi Pulkit,
Thank you for this.
I will close this case here.
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