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New Filtering Field in Status Form

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Furkan Gündüz

Posted Oct 25, 2023

Hi,

In the guide product, our end users view their requests and they can filter by their status. But they only can choose the Statuses groups, which collect different ticket statuses under one group. Is there any possibility of letting their ticket filtering show as the agents see?

I would be very appreciated with this enhancement.

Thank you,

Furkan

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    Shawna James

    Community Product Feedback Specialist

    Hello Furkan, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review.

    For future reference, I want to point you in the direction of our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate in the future if you could utilize the template so we can more deeply understand your feedback. 

    For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the the comments below. Thank you again!

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