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Answer Bot and Chat Widget refinement

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Chinedu Uwaezuoke

Posted Oct 26, 2023

When using the chat widget, and using the article recommendations to solve the requests, Answer Bot will close the ticket, with the requested as Unknown.

There needs to be an option from the chat widget, where the end user, needs to enter their email at least, so as Agents we know when they have used the article recommendations to solve their requests, Unknown will not be returned, but instead the users' details

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      Shawna James

      Hello Chinedu, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review.
       
      For future reference, I want to point you in the direction of our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate in the future if you could utilize the template.
       
      For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the the comments below. Thank you again!

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