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SLA - Time until Breach , Explore

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Jason Kral

Posted Oct 31, 2023

We would love to be able to incorporate SLA time (hrs until breach) into our Explore reporting. 
We understand that Explore is not real-time and that we can view SLA time within Views, however we have a specific need to be able to report on SLA time by Ticket Group at the beginning of each work day. 

Exporting the view as a CSV unfortunately also does not work, as the (hrs remaining) are lost and converted into the timestamp for the SLA breach. 

The automated scheduling capacity within Explore would relieve us of the burden of having to translate the View data into a more reportable format. 

 

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    Shawna James

    Community Product Feedback Specialist

    Hey Jason, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add you support by upvoting this post and/or adding your use case to the the comments below. Thank you again!

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