Metadata Webhook for Follow-Up Ticket Assignee, Group, and Solved Date


  • Greg Katechis
    Zendesk Developer Advocacy

    Hi Hannah! Would this be adding an internal comment on an existing ticket or would you be creating a new ticket with this webhook? 

  • Hannah Lucid

    Hi, Greg-Katechis thank you so much for reaching out! We would like the webhook to add this metadata as an internal comment on the follow-up ticket upon creation. Is this possible?


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