I am having a hard time coming to grips with article organization in Zendesk. It is too difficult to get a grasp of the overall structure of the Guide because of the way it is presented. In general, the Arrange Articles section should make it easier to actually navigate to different specific articles or sections, and not just arranging them. Navigating sections by Filtering the search on the Manage articles > Lists page is tedious and unhelpful.
- When editing an article, the "Article placement" info on the right side should have clickable links to go to that article's category or section, and the text should not be abbreviated with ellipses, show the full text
- When viewing a Section in Arrange articles, there should not be a "Show more" link at the bottom - all articles should be shown at once. There is too much blank space/padding above and below each article, the information should be more dense to show more articles at once.
- When viewing a Section in Arrange articles, each article's title should be a clickable link to open the article's editor, it should not be buried in the three-dot menu on the far right.
- When viewing a Section in Arrange articles, there should also be a link to view the article directly, without having to open it in the Editor first
Please sign in to leave a comment.