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Product Feedback - Team Members Page



Posted Nov 06, 2023

The current Team Members page is much cleaner than the old one, but I'm sure you already understand it is missing some critical features (I assume this is why you still link back to the old one for Bulk Management).

One very useful feature which neither page has would be the ability to Filter/Sort by License Consumption and Suspension Status.  When managing organizations with many Custom Roles, the only way to get a view of all Licensed agents is to use the Filters to select each role individually, which is clunky, and requires exact knowledge of which roles consume licenses or are forms of Light Agent. 

There doesn't appear to be any way to sort or filter for Suspension Status currently either.

Finally, it would be useful to be able to manage (or at least View/Sort) Agent Groups and Tags.  Currently we have some Roles reflecting different Brands, which are essentially duplicates of each other, but keeping them separate is the only way to allow filtering/sorting from the Teams page.


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Shawna James

Community Product Feedback Specialist

Hey Matt, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add you support by upvoting this post and/or adding your use case to the the comments below. Thank you again!

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The management of Team members is not very intuitive.  Let's say we let a staff member go, I have to click 3 different places to delete their account.  (Admin, People→ Team, scroll/search find, “open in Support” THEN I can delete their account.  Searching on the Support “People” for email domain doesn't return results for all staff (which would be easier).

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