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Product Feedback: Messaging conversation notification



Posted Nov 06, 2023

Hello Team,

It has been brought to our attention that a simple notification sound for when a messaging conversation pops-up in Agent workspace is not sufficient as sometimes agents are not wearing headphones and there is no other notification to inform them that a conversation has been requested.

It there a possibility that some kind of additional visual notification is received such as the Zendesk window/tab on which the conversation pops-up to be pushed on top of other apps or a taskbar notification of sorts? 


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3 comments

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Shawna James

Community Product Feedback Specialist

Hey Atanas, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add you support by upvoting this post and/or adding your use case to the the comments below. Thank you again!

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+1 Agents are busy all the time and feature like this would be very helpful. Based on my previous experience with ticketing systems, where this is available.

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Samir Shah

Zendesk Product Manager

Hi everyone thank you for providing your feedback on this product area. This is a duplicate of a similar feedback post here so I am going to close this post for comment in order to consolidate responses. Please note that your feedback has been logged for consideration. Thank you for taking the time to provide us with your product insights!

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