Zendesk android SDK in Flutter app crash



Posted Nov 08, 2023

Using Zendesk android SDK created custom plugin to use in flutter apps. Installing below library in build.gradle file for android. Working fine in package.

'com.zendesk', name: 'support', version: '5.2.0'

I am using integration_test package (https://github.com/flutter/flutter/tree/main/packages/integration_test#integration_test) of flutter in pubspec.yml file.

Now I am running flutter application in release mode and open Zendesk view and click on "Start conversation" button then getting app crash. If I don't use "integration_test" package in flutter then "Start conversation" is working fine.

Crash Log : 

E/AndroidRuntime(30013): FATAL EXCEPTION: main
E/AndroidRuntime(30013): Process: com.{package name}, PID: 30013
E/AndroidRuntime(30013): java.util.MissingFormatArgumentException: Format specifier '%s'
E/AndroidRuntime(30013):        at java.util.Formatter.format(Formatter.java:2528)
E/AndroidRuntime(30013):        at java.util.Formatter.format(Formatter.java:2464)
E/AndroidRuntime(30013):        at java.lang.String.format(String.java:3644)
E/AndroidRuntime(30013):        at y1.a.i(Unknown Source:7)
E/AndroidRuntime(30013):        at y1.a.k(Unknown Source:3)
E/AndroidRuntime(30013):        at zendesk.support.request.DocumentRenderer$HtmlParser.<init>(Unknown Source:40)
E/AndroidRuntime(30013):        at zendesk.support.request.CellFactory.<init>(Unknown Source:12)
E/AndroidRuntime(30013):        at zendesk.support.request.RequestModule.providesMessageFactory(Unknown Source:14)
E/AndroidRuntime(30013):        at zendesk.support.request.RequestModule_ProvidesMessageFactoryFactory.providesMessageFactory(Unknown Source:9)
E/AndroidRuntime(30013):        at zendesk.support.request.RequestModule_ProvidesMessageFactoryFactory.get(Unknown Source:48)
E/AndroidRuntime(30013):        at zendesk.support.request.RequestModule_ProvidesMessageFactoryFactory.get(Unknown Source:0)
E/AndroidRuntime(30013):        at d2.a.get(Unknown Source:13)
E/AndroidRuntime(30013):        at zendesk.support.DaggerSupportSdkComponent$RequestComponentImpl.injectRequestViewConversationsEnabled(Unknown Source:22)
E/AndroidRuntime(30013):        at zendesk.support.DaggerSupportSdkComponent$RequestComponentImpl.inject(Unknown Source:0)
E/AndroidRuntime(30013):        at zendesk.support.request.RequestViewConversationsEnabled.init(Unknown Source:0)
E/AndroidRuntime(30013):        at zendesk.support.request.ComponentRequestRouter.update(Unknown Source:76)
E/AndroidRuntime(30013):        at zendesk.support.request.ComponentRequestRouter.update(Unknown Source:2)
E/AndroidRuntime(30013):        at zendesk.support.suas.Listeners$StateSelectorListener.update(Unknown Source:26)
E/AndroidRuntime(30013):        at zendesk.support.suas.SuasStore.notifyListener(Unknown Source:39)
E/AndroidRuntime(30013):        at zendesk.support.suas.SuasStore.access$400(Unknown Source:0)
E/AndroidRuntime(30013):        at zendesk.support.suas.SuasStore$1$1.next(Unknown Source:78)
E/AndroidRuntime(30013):        at zendesk.support.suas.CombinedMiddleware.loopThroughMiddleware(Unknown Source:27)
E/AndroidRuntime(30013):        at zendesk.support.suas.CombinedMiddleware.access$000(Unknown Source:0)
E/AndroidRuntime(30013):        at zendesk.support.suas.CombinedMiddleware$1.next(Unknown Source:11)
E/AndroidRuntime(30013):        at zendesk.support.request.AsyncMiddleware.onAction(Unknown Source:25)
E/AndroidRuntime(30013):        at zendesk.support.suas.CombinedMiddleware.loopThroughMiddleware(Unknown Source:23)
E/AndroidRuntime(30013):        at zendesk.support.suas.CombinedMiddleware.onAction(Unknown Source:13)
E/AndroidRuntime(30013):        at zendesk.support.suas.SuasStore$1.run(Unknown Source:22)
E/AndroidRuntime(30013):        at zendesk.support.suas.Executors$AndroidExecutor.execute(Unknown Source:10)
E/AndroidRuntime(30013):        at zendesk.support.suas.SuasStore.dispatch(Unknown Source:8)
E/AndroidRuntime(30013):        at zendesk.support.request.ActionLoadSettings$1.onSuccess(Unknown Source:18)
E/AndroidRuntime(30013):        at zendesk.support.request.ActionLoadSettings$1.onSuccess(Unknown Source:2)
E/AndroidRuntime(30013):        at zendesk.support.ZendeskSupportSettingsProvider$LoadSupportSettings$LoadHelpCenterSettings.onSuccess(Unknown Source:46)
E/AndroidRuntime(30013):        at zendesk.support.ZendeskSupportSettingsProvider$LoadSupportSettings$LoadHelpCenterSettings.onSuccess(Unknown Source:2)
E/AndroidRuntime(30013):        at zendesk.core.ZendeskSettingsProvider.getSettingsForSdk(Unknown Source:33)
E/AndroidRuntime(30013):        at zendesk.support.ZendeskSupportSettingsProvider$LoadSupportSettings.onSuccess(Unknown Source:17)
E/AndroidRuntime(30013):        at zendesk.support.ZendeskSupportSettingsProvider$LoadSupportSettings.onSuccess(Unknown Source:2)
E/AndroidRuntime(30013):        at zendesk.core.ZendeskSettingsProvider.getSettingsForSdk(Unknown Source:33)
E/AndroidRuntime(30013):        at zendesk.support.ZendeskSupportSettingsProvider.getSettings(Unknown Source:11)
E/AndroidRuntime(30013):        at zendesk.support.request.ActionLoadSettings.execute(Unknown Source:7)
E/AndroidRuntime(30013):        at zendesk.support.request.AsyncMiddleware$QueueItem.execute(Unknown Source:6)
E/AndroidRuntime(30013):        at zendesk.support.request.AsyncMiddleware$Queue.dispatchInternal(Unknown Source:32)
E/AndroidRuntime(30013):        at zendesk.support.request.AsyncMiddleware$Queue.access$300(Unknown Source:0)
E/AndroidRuntime(30013):        at zendesk.support.request.AsyncMiddleware$Queue$QueueCallback.done(Unknown Source:22)
E/AndroidRuntime(30013):        at zendesk.support.request.ActionInstallConfiguration$1$1.run(Unknown Source:23)
E/AndroidRuntime(30013):        at android.os.Handler.handleCallback(Handler.java:942)
E/AndroidRuntime(30013):        at android.os.Handler.dispatchMessage(Handler.java:99)
E/AndroidRuntime(30013):        at android.os.Looper.loopOnce(Looper.java:226)
E/AndroidRuntime(30013):        at android.os.Looper.loop(Looper.java:313)
E/AndroidRuntime(30013):        at android.app.ActivityThread.main(ActivityThread.java:8762)
E/AndroidRuntime(30013):        at java.lang.reflect.Method.invoke(Native Method)
E/AndroidRuntime(30013):        at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:604)
E/AndroidRuntime(30013):        at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1067)


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