Blind Transfers for Zendesk Talk



  • Official comment
    Widson Reis
    Zendesk Product Manager

    Hi Brayden

    We very much appreciate your comprehensive feedback. Currently, we have warm transfers to Agents and external lines and cold (blind) transfers to Groups. In 2024 we will start bringing big changes to the call console and one of the things we have planned is allowing cold transfers to agents and lines. 

  • Shawna James
    Community Product Feedback Specialist
    Hey Brayden, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again! 

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