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Creating report for undelivered messages

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Malak Jawad

Posted Nov 09, 2023

we need a way to get a report for undelivered messages, due to issues because of API or 24hrs WhatsApp rules, etc, how do we make this type of metrics on Zendesk reports so we can check these tickets and take action on it

 

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    Nicole Saunders

    Zendesk Community Manager

    Hi Malak, 

    I see that you received assistance with this question in a private ticket, but let us know if there's anything else we can help with. 

    For anyone else with this question, the answer is that this kind of reporting is not currently available in-product. 

    If you would like to create a feature request, you can do so in the Reporting and Analytics feedback topic.


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