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Track multiple bot performance across one channel
Zendesk Luminary
Posted Nov 17, 2023
As a business, we are currently utilising two Android Messenger bots across two different apps. Both apps belong to the same brand and group within Zendesk however we currently have no way to distinguish between the performance of each bot.
It would be hugely helpful to have an attribute to allow reporting on specific bots and to compare bots on the same channel to view performance and containment rates when A/B testing.
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Shawna James
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