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Guide - add ability to compare specific revisions

Planned


Posted Nov 27, 2023

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue 

In Guide, would like to be able to select any two revisions in the Revisions page for an article, and see the differences between them. Currently users can only see the changes to two consecutive revisions.

What problem do you see this solving? (1-2 sentences) 

When editing an article, Guide writers will save the article frequently. This results in a large number of entries in the Revisions page, making it very difficult to see a summary of all changes that were made to the article in a given time period. Being able to select specific revisions to compare would be massively useful to tracking an article's revision history.

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

This problem happens on a daily basis. Without this feature, we are forced to write up our own notes for changes that were made. This would be a huge productivity boost.

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

Yes, we use other tools like Google Sheets and JIRA to keep track of the status of the articles we are working on, and note any important changes that were made or need to be made. It would be incredibly useful if the "paper trail" that Zendesk saves for user activity was more robust.

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

In the list of revisions on the right side of the Revisions page, you would select two revisions, then click a "Compare" button, and then all cumulative changes from the older revision to the newer revision would be shown in the article.


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3 comments

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Shawna James

Community Product Feedback Specialist

Hey Ryan, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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Katarzyna Karpinska

Zendesk Product Manager

Hey Ryan Bickett, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.

This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

Thank you again for your feedback and for being a valuable customer with Zendesk.

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Adding my vote to this idea. My articles need to go through an internal compliance/legal review before we can publish updates. Having a way to select which versions to show changes would be a huge help and save me time from having to manually print different versions to PDF and then using the compare tool in MS Word to get a redlined version. 

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