Guide Production Instance Should be Available to Copy into Sandbox


  • Shawna James
    Community Product Feedback Specialist
    Hey Morgan, thanks so much for your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please show your support by giving an upvote or entering your use case in the comments below. Thanks so much again!
  • Victor Menezes

    It's unreasonable to test changes to CSS and scripts in the production environment. Our org uses a custom theme so we need replication of Guide to properly test changes.

  • Chris Batt

    Was searching around for an hour before I found Morgan's comments which summed up exactly the problem we are facing. I'm so glad I found this post so I can upvote it. 

    We are looking to move our Bot into prod ASAP, so it would help to know if this is on the roadmap, if it will be here tomorrow, or if we're just going to have to bite the bullet and test live. 

    It's really asking a lot to trust in this feature without testing it. I trust that it can be good and will be good, but if it annoys enough people getting off the ground while live testing, I'm sure we'll get calls to use other bots.

    Please, if there's any info about a roadmap for this feature, please share it. 

    Thanks :+1:

  • Kelli Acosta

    +1 we are working on the move from Chat to Messaging which has a lot of moving parts for us. It's unfortunate that we cannot truly test how the bot handles questions that could be answered by an article in our production environments. We also have multiple brands and help centers, so I'm not positive how to connect the multiple widgets to the correct help centers.

  • Team LucidLink

    We have Premium sandboxes and need to be able to test new Guide CSS, themes, article organization, and other Guide items in it. Not having any replication is crippling for us. 


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