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Improving your customer experience with Zendesk Messaging



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Delores Cooper

Customer Success

Posted Nov 30, 2023

The latest topic in this month's Success with Zendesk release is all about Zendesk Messaging – you'll unlock the most value from messaging by understanding how it works, how it's different from Chat, and how to best implement it for your business' workflows. Here's a roundup of resources to help you whether you're just getting started or are looking to improve the way you're using messaging. 🚀

 

Customer Success on demand videos this month can be found here and cover the following topics: 

Get to know Zendesk Messaging:

We're rolling out the red carpet to introduce you to the magic of Zendesk Messaging and all the incredible things you can achieve with it. Trust us; you won't want to miss this!

Chat or messaging? Let's break it down:

Ever wondered about the nitty-gritty differences between Zendesk Chat and Zendesk Messaging? We've got your back! We’ve got a video dedicated to helping you figure out which channel is the perfect match for you and your team. Or read about it here.

Messaging Implementation 101:

Ready to dive into the world of messaging? We're here to prep you and your team for a stellar implementation. Get your game face on!

Uncover the magic: The value behind messaging:

Join us as we explore the incredible value that the messaging platform brings to the table. Spoiler alert: It's a game-changer for your team, your agents, and, most importantly, your customer experience.

Share in the comments how you’ve used messaging!

 

More resources for you —

Uplevel your knowledge with Zendesk Training 

As you’re looking to understand messaging and all that it has to offer, we highly recommend taking our free, on-demand training.

 

Customer Success Live

Chat with our Success team and fellow Zendesk customers in this collaborative setting. A weekly opportunity to learn best practices & tips to strengthen your teams and achieve your goals.

Be sure to register for a Q&A session with our Customer Success team - bring your messaging questions and learn from what other attendees do within their organization when using Zendesk to its full potential! We host an open Q&A session each month! Register here.

 

Community events

Users just like you met to discuss all things messaging. Check out those conversations on-demand below.

If you found this information helpful, be sure to follow this topic to be notified of new posts curated by your very own Customer Success team. 

 


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2 comments

"We’ve got a video dedicated to helping you figure out which channel is the perfect match for you and your team"

Where is the video?

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Cooper Roe

Customer Success

Hey Almog! You'll want to reference this video: Zendesk Customer Success: Zendesk Chat vs. Messaging. Hopefully that helps!

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