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Improving your customer experience with Zendesk Messaging
Posted Nov 30, 2023
The latest topic in this month's Success with Zendesk release is all about Zendesk Messaging – you'll unlock the most value from messaging by understanding how it works, how it's different from Chat, and how to best implement it for your business' workflows. Here's a roundup of resources to help you whether you're just getting started or are looking to improve the way you're using messaging. 🚀
Customer Success on demand videos this month can be found here and cover the following topics:
Get to know Zendesk Messaging:
We're rolling out the red carpet to introduce you to the magic of Zendesk Messaging and all the incredible things you can achieve with it. Trust us; you won't want to miss this!
Chat or messaging? Let's break it down:
Ever wondered about the nitty-gritty differences between Zendesk Chat and Zendesk Messaging? We've got your back! We’ve got a video dedicated to helping you figure out which channel is the perfect match for you and your team. Or read about it here.
Ready to dive into the world of messaging? We're here to prep you and your team for a stellar implementation. Get your game face on!
Uncover the magic: The value behind messaging:
Join us as we explore the incredible value that the messaging platform brings to the table. Spoiler alert: It's a game-changer for your team, your agents, and, most importantly, your customer experience.
Share in the comments how you’ve used messaging!
More resources for you —
Uplevel your knowledge with Zendesk Training
As you’re looking to understand messaging and all that it has to offer, we highly recommend taking our free, on-demand training.
- Complete this training
- Become certified and share your messaging expertise with your network
- Need a little more assistance getting started? Check out this Digital Launch Package
Customer Success Live
Chat with our Success team and fellow Zendesk customers in this collaborative setting. A weekly opportunity to learn best practices & tips to strengthen your teams and achieve your goals.
Be sure to register for a Q&A session with our Customer Success team - bring your messaging questions and learn from what other attendees do within their organization when using Zendesk to its full potential! We host an open Q&A session each month! Register here.
Community events
Users just like you met to discuss all things messaging. Check out those conversations on-demand below.
- Best practices to optimize your Zendesk Messaging experience (August 29, 2023)
- Make Messaging work for you: Personalized conversations (April 13, 2023)
- Making the move to Messaging (August 24, 2022)
If you found this information helpful, be sure to follow this topic to be notified of new posts curated by your very own Customer Success team.
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2 comments
Almog Zamir
"We’ve got a video dedicated to helping you figure out which channel is the perfect match for you and your team"
Where is the video?
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Cooper Roe
Hey Almog! You'll want to reference this video: Zendesk Customer Success: Zendesk Chat vs. Messaging. Hopefully that helps!
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