When a user clicks a thread they have already replied to, it takes them to the top and not the first undread post

In many other forum systems, when you click on a post that you have already participated in, the software will take you to the first unread post.  In Zendesk, it just takes you to the top of the thread and you need to manually scroll through and remember where you left off.

Having the system take you to the new post saves time, avoid confusion, and increases user interaction because they know they aren't re-reading content they have already looked at and can be assured they are seeing all new content.

This is an issue that comes up multiple times each day with each post for every user, and has no workaround.