Option to delay publication when using "Replace media"

4 Comments

  • Shawna James
    Community Product Feedback Specialist
    Hey Kimber, thanks so much for your feedback. I want to point you in the direction of our product feedback template. This template was designed with Community members and PM's to help users articulate their feature request with the most important information we would need to understand your request. If you wouldn't mind updating your feedback post, we would greatly appreciate you using this format to help articulate your feedback. 
     
    For others who may be interested in this feature request, please show your support by giving an upvote or entering your use case in the comments below. Thanks so much again!
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  • Kimber Wiggs

    Shawna James The post has been updated.

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  • Shawna James
    Community Product Feedback Specialist
    Thank you Kimber!
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  • Lyn Thompson
    Zendesk Luminary

    Hello Kimber,

    We experience the same problem. When publishing images using the gallery, it doesn’t align with the article publication process that allows having two copies simultaneously; one live and one unpublished until release. This poses a significant issue for us, deviating from Zendesk’s usual Guide publication rules.

    As you mentioned, we duplicate images instead of replacing them. This means after publication we have unused images in the gallery and can’t filter them. From our standpoint, they will remain there due to the abundance of identical names (older images lacked proper naming, as they couldn't be replicated in other articles). There is no mechanism allowing to search unlinked images with articles. It means we’ll quickly have a much bigger image library than expected.

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