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Improved quote function for Zendesk Community



Posted Dec 04, 2023

I would like to be able to easily quote users without having to manually copy/paste text and tag usernames.

The current implementation of the quote button in Zendesk's Community is just odd.  If you click the quote button you are presented with an empty quote block. To fully quote someone you need to do the following:

-click the quote button in your reply box
-find the text to you want to quote above
-manually copy and paste that text
-manually tag the original poster of the text so they receive a notification that they have been quoted

In a more traditional forum setting, the process goes like this:

-highlight the text you want to quote
-click an "insert quote" button in your post

This is a daily issue in posts when trying to reply to multiple users in a long chain of replies, with the manual workaround posted above being the only option.

 


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Shawna James

Community Product Feedback Specialist

Hey Rex, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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