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Change Attribute on new Dashboard Builder?

Planned


Posted Dec 06, 2023

Hi, I was asked to cross-post to this forum from this article.

I'm pretty concerned that it doesn't appear the "Change attribute" feature will be included with the new dashboard builder. Nearly every dashboard I have for our organization utilizes this functionality. Change Attribute widgets allow you to see a time-series report (column or line, for example) by date, week, month, quarter, hour, etc., giving the user a lot of flexibility with reporting.

I will typically build a report that uses a Date ([Ticket created - date], [Ticket solved - date], etc.) time attribute as the default, and then add a Change Attribute widget giving the user flexibility to view the metrics by those other divisions of time given an associated date range (e.g.: last 12 weeks by week, last 6 months by month, 4 quarters by quarter).

The change attribute is extremely useful in other ways. For example, you can build group custom attributes that are sub-sets of longer lists of custom field values or agent names, and then change attributes can be used to update a set of reports to show a different portion of the data, or as a way to change your aspect perspective of the data (kind of like decomposing, but not drilling). I find this workflow to be a little more intuitive than using data filters.

Is this feature being considered for inclusion with the new dashboard builder at all? I'm under the impression that eventually we're getting kicked off the classic builder altogether. There are lots of other great features in classic (for design / layout) that I'm really sad to have to abandon.

 


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Official

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Walter Bellante

Zendesk Product Manager

Hello Crawford,
we’ve listened to your valuable feedback and have decided to rebuild the Change Attribute component within the new experience. 

While we don’t have an exact ETA yet, it will be part of the post-GA scope for the new dashboard builder.
This change has also been reflected in the list of features available in the new dashboard builder.

Regards,

Walter
 

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Shawna James

Community Product Feedback Specialist

Hey Crawford, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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Walter Bellante

Zendesk Product Manager

Hi Crawford,
thank you for taking the time to share your feedback with us here. I want to acknowledge that this feature request has been open for some time without a PM reply and I apologize that is the case! 

While this feature is being considered for the new dashboard builder, it won't be in our roadmap for 2024.

I understand that this may be disappointing, our intention here is to be transparent with our plans so that you can continue to remain aware of how Zendesk is moving forward in the near term.

At this time, we are going to close this post for comment as we have the information and use cases needed.

Thank you again for being valuable customers at Zendesk.

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