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Why can't I chat anymore?



Posted Dec 07, 2023

I have been using Zendesk support for years and have used chat/messaging for numerous issues. I just tried to chat to report and issue and I get the following message. I am and always have been an admin. Anyone know why I am unable to reach out to Zendesk Support? I know that requests like this don't really belong in the community forums, but without access to support I don't know how else I am supposed to get help! 

 


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i am facing same issue on my site but don't know how to deal with this issue.. its really confusing adn frustrating.. hope this will be fixed...

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Shawna James

Community Product Feedback Specialist

Hey everyone, we're so sorry you are experiencing this issue. We have rerouted this feedback to get a support ticket created to help resolve this issue. If you have already taken that action please let us know! Thanks again.

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