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Admin User Group November 2023 Meetup Recap - End of Year Party!



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Michael

Zendesk LuminaryUser Group Leader

Posted Dec 15, 2023

…and that’s a wrap!

It’s taken me a while to get this recap out, but between holidays and the pressures of working in retail, it’s been a little busy. Thanks for everyone who joined live or will watch the recording of our end of the year party! It was a great event, and I am so thankful for User Group Leader Amanda Oka joining me to chat with @... from the Zendesk Explore Product team. John really helped unpack a lot of the behind the scenes thinking in Explore. There are lots of Explore enhancement on the horizon for 2024 that will help all of us. Thanks again John for your participation and helping to bust some myths!

If you haven’t found them already, there are some Explore EAPs available today. You can find all the EAP programs running here. I recommend subscribing to the Announcements page so you don’t miss when new functionality is announced for any part of Zendesk.

I hope you are enjoying your holiday season. While there is no meetup this month, I am working hard to solidify the January meeting topic, guest, and content and should be able to announce that next week. I have Feb and March ideas down on paper and having some discussions on how to make them happen (n.b. If you have an idea for a topic/guest, feel free to reach out, always looking to incorporate member driven content.) Zendesk’s annual user conference, Relate, will be here before we all know it, I have been talking with Santa and his Elves about going and how I can interact with all of you. I will keep you updated as I hear more from the North Pole. Sign-ups for our next 3 meetups are below.

Well Friends we have come full circle. November was the 1-year anniversary of our group. In the last 12 months we have held 11 meetups and have gotten the chance to connect with some of the biggest names at Zendesk. I’m humbled by the 600+ of you who receive my quirky emails, join our live meetings, or watch the recordings.

The decorating is done, presents to wrap are arriving daily, family is getting ready to travel to see us, and my daughter is asking for a White Christmas. My biggest problem right now is which holiday sweater to wear for the office contest. I wish you all the Happiest of Holidays and the best for the New Year!

Make it Merry & Bright.

-Michael

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