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Update to Article Editor UI Leaves too little space to work with



Posted Dec 20, 2023

The update to the UI where the toolbar, with the preview and 'Save' buttons, has been moved to the bottom has left too little vertical space to work in and view the article.

The bar is very intruding visually and annoying for the eye while working. There also wasn't a space problem on the right-hand side menu after you added the 'Article settings' button, which moved everything into that settings area. The 'Save' and 'Preview' buttons were not located inside the article settings and thus did not take up any space. Please revert this change.


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4 comments

Agreed! This change is terrible!

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Tara McCann

Community Product Feedback Specialist

Hey Tobias, 
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. 
 
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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I'm trying to get back to old design, too little space to work, right now I'd prefer use email interface.

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Katarzyna Karpinska

Zendesk Product Manager

Hi All,

Thank you for sharing your opinions about the most recent changes to the article UI. As stated in the announcement those are just first of many that we are planning for this year and hopefully at the end of this process all your old and current pain-points will be addressed and you'll enjoy much more feature rich editor. If you are interested in the upcoming changes I suggest bookmarking this article, it describes what is already in the release pipeline and will be regularly updated with new information. 

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